FAQ

To provide advice on the maintenance of your fine watch, or Atmos luxury desk clock, and to meet all of your maintenance needs, Jaeger-LeCoultre employs a large network of official service centres. You can find a service centre by using our store locator. Alternatively, in some countries (United States, Japan), you can directly send your Jaeger-LeCoultre watch to our regional Technical Service Center. If you are interested in this service, please visit our Maintenance page.

A complete service for a luxury watch takes 4 to 6 weeks and entitles you to a 24-month guarantee as of the inspection date on all work carried out and parts replaced.

A complete service for an Atmos desk clock takes 5 to 10 weeks and entitles you to a 36-month guarantee as of the inspection date on all work carried out and parts replaced.

To estimate the price for your luxury watch’s service, we invite you to consult our Service Price Calculator. The cost of the service will depend on the clock’s complexity. Please contact your authorised Jaeger-LeCoultre retailer or your Jaeger-LeCoultre boutique for more details.

Your luxury watch’s battery depends upon usage. Theoretically it will last for two to three years, but if you are wearing a mechanical or quartz chronograph model, its product life will be shorter if the chronograph is frequently used.

There is no set amount of turns. Simply wind your watch once a day until you feel resistance in the crown. Your luxury watch is then fully wound.

Shaking a luxury watch is not recommended. Just use the crown to wind it a few times, even if the movement is automatic, and it should restart without any problem.

Depending on the model, our timepieces have various different types of date change, including instant (jumping), semi-instant and dragging changes. For example, the caliber 899 enjoys a jumping date mechanism that changes at midnight (+/- 3 minutes). Perpetual calendar watches see the date change start at 8.30 p.m. and finish at 3.30 a.m. For date watches, may we remind you that as a general rule, no adjustments should be made between 8.30 p.m. and 3.30 a.m.

On certain days you may have too little activity to guarantee ideal winding conditions for your luxury watch's movement. Before deciding to take any action to have your Jaeger-LeCoultre watch adjusted, you should have the power reserve tested by an authorised Jaeger‑LeCoultre retailer or at a Jaeger‑LeCoultre Boutique.

The day-to-day exposure of leather to chemical products, climatic effects (especially humidity and UV rays), perspiration, water, rubbing against other objects, etc., causes obvious changes. To keep in mind: light colors have a shorter lifespan than dark colors such as black, brown or dark blue.