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PRODUCTS THAT HAVE NOT BEEN PURCHASED ON THE WEBSITE OR THROUGH THE CLIENT RELATIONS CENTRE MAY NOT BE RETURNED TO THE JAEGER‑LECOULTRE E-BOUTIQUE. 

FIRST, PLEASE CONTACT THE CLIENT RELATIONS CENTRE TO INFORM US OF YOUR DECISION TO WITHDRAW AND OBTAIN A RETURN NUMBER (RN) (THE COMMUNICATION COSTS WILL NOT BE SURCHARGED BY US).

INCLUDE THE COMPLETED RETURN FORM WITH THE PRODUCT, ALL ITS ACCESSORIES, THE PRODUCT MANUAL, THE CERTIFICATE OF AUTHENTICITY AND THE INTERNATIONAL GUARANTEE, AS APPLICABLE, AND ALL OTHER DOCUMENTS, IN ITS ORIGINAL BOX AND DELIVERY PACKAGE.