E-Commerce Services

PACKAGING

A SIGNATURE GIFT

Committed to offering exceptional service, we put heart and soul into handing you over your beloved timepieces. Each Jaeger‑LeCoultre creation is delivered within a precious case, wrapped with care, along with its user manual. As the little attentions make the most beautiful relations, your online purchases let you include a personalised gift note on a branded card.

WRAPPED WITH CARE

We wrap your gifts as if they were prepared by your very own hands.

SIGNED WITH LOVE

You can choose to address a branded gift note to move the recipient with your kindest thoughts.

CONTACT US

DEDICATED TO YOU

Do you have a question or need advice? Our Jaeger-LeCoultre ambassadors are available to assist with any queries you may have.

PAYMENT

SECURE PAYMENT

A variety of secure payment methods are proposed for your convenience: VISA, MasterCard, American Express, JCB, China UnionPay, PayPal, WeChat Pay, Ali Pay & Bank Transfer

Split payment type is not accepted for one single order.

DELIVERY

DELIVERY OPTIONS

To thank you for your order, we offer complimentary delivery. Shipping times vary as follows:

- Boutique Pickup same or next day - 1 business day

- Standard Delivery - 1- 2 business days

RETURNS

FREE RETURNS

Your satisfaction is our best reward. Enjoy complimentary returns for exchange. Please contact our customer service team to arrange return shipping within 14 days. Refund is only possible if your purchase has been returned to the Jaeger‑LeCoultre e-Boutique and is an originally defective product with a quality issue as confirmed by Jaeger‑LeCoultre technicians. Engraved and personalised creations cannot be exchanged.

CUSTOMIZATION

COMPLIMENTARY CUSTOMISATION

Your Jaeger‑LeCoultre is unique. Make it even more singular by having its back case engraved forever. We will be delighted to customise your watch with the most meaningful symbols, to express yourself or your affection. Please allow an additional 1 - 2 day lead time for orders with personalisation. The engraving service is also available in most Jaeger‑LeCoultre boutiques.