The Jaeger-LeCoultre Client Relations Center will not accept articles that were purchased at a Jaeger-LeCoultre boutique or authorized retailer. These articles must be returned to the original place of purchase.
Only products in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Jaeger-LeCoultre box and delivery package, including all accessories and documents are eligible for return.
To initiate a return, please click here and enter your order number and e-mail address. For exchanges, please contact Jaeger-LeCoultre Client Relations Center at +1 877 552 1833.
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+45 80 25 32 77 from Denmark: Monday to Friday 9am-7pm, Saturday 9am-5pm
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+358 800 9 17789 from Finland: Monday to Friday 10am-8pm, Saturday 9am-5pm
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+44 20 31 07 1833 from United Kingdom: Monday to Friday 8am-6pm, Saturday 9am-5pm
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+353 1 247 04 70 from Ireland: Monday to Friday 8am-6pm, Saturday 9am-5pm
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+352 8002 7038 from Luxembourg: Monday to Friday 9am-7pm, Saturday 9am-5pm
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+46 850 59 1833 from Sweden: Monday to Friday 9am-7pm, Saturday 9am-5pm
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+41 21 580 1833 from Switzerland: Monday to Friday 9am-7pm, Saturday 9am-5pm
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+1 877 552 1833 from USA: Monday to Friday 8AM-8PM (CST)
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+86 400 697 7500 from China: Sunday to Saturday 10am to 7pm (AWST)
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0120 79 1833 from Japan: Monday to Friday 11am-7pm (JST)